FAQs

Can I create my own gift basket?

Of course! On our home page, choose Create Your Own Basket from our menu and you will be able to create your own custom gift with three or more items.

Do you offer corporate or bulk order gift baskets?

We do!  Call (815) 382-2366 or email info@basketcasegiftshop.com for a consultation!  Large orders may require additional lead time. 

How long will my order take?

We need two or three days to process your order before it ships. Delivery will depend upon the shipping method that you choose.

What is your substitution policy?

If something that you've ordered is unexpectedly unavailable, we will replace it with a similar item of equal or greater value to ensure you get the best quality gift.

Do you accept returns?

Because we put a lot of love and care into curating and packing our gift baskets, we do not accept returns.  However, if something arrives broken or to your dissatisfaction, please contact us at  info@basketcasegiftshop.com so we can assist.